Eved’s platform facilitates event and meeting planning by processing purchase orders and invoices for their Fortune 100 clients. With all of this information in one place, it allows their users to see purchasing trends, forecast spend, and negotiate better rates for things like hotels, transportation, and catering. I was hired as a consultant to review their application and make UI/UX improvements.
The Eved platform is several years old and suffers from a patchwork UI constructed from several design systems and lacks cohesion and consistency throughout the application in delivery. There is a combination of technical and interface issues that creates a cumbersome user experience which lacks clear hierarchy, and includes replicated data, inconsistent navigation, and long load times. End users’ work in the system is task based for daily work, but many users are reliant on email and excel exports from the system for managing workflows and insights.
I worked with the Eved team to improve the “Visibility of System Status”. The current platform’s UX is failing to keep users informed about what is going on through appropriate feedback within reasonable time. The goal of the project was to surface system information into dashboards to provide the end user with easy to consume data and directly actionable items. Beyond the dashboards, I worked to formalize a consistent navigation, design, and code system, and systematically apply that throughout the site to improve the information architecture.
My process was to break the project down into the following steps, where each had a clear deliverable for the client.
The results of the Heuristic Evaluation was a 37 page document that outlined the current status of their dashboards. I used the following guidelines to perform the evaluation.
During the research process I Interviewed and worked with core Eved staff members and stakeholders to determine most used and most desired functionality in the platform. We reviewed the product roadmap and key company KPIs to determine the designs to focus on to create a path to success.
Wireframe and Test
In the next phase of the project, I created low fidelity mockups of revised dashboards and system landing pages. I then conducted user testing to verify the data being displayed, user actions, and efficiency. I took 10 users through wire testing and used a google form to capture results and metrics for the team.
I presented my process and final designs to the product and executive teams at Eved. For the purposes of this project, I was asked to stay within their existing design system. The final deliverable was a click through InVision prototype that captured the new end-to-end user experience. I also provided a detailed annotated PDF of the different screens, their hover states, and interactions. These screens were made up of the following system landing pages and components.